Customer Testimonials

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DealerRater Jun 5, 2020

“Exceptional! 5-Star PLUS” We cannot say enough good things about our many experiences with the Kendall BMW of Bend professionals! Since relocating from Arizona in 2016, we have purchased several vehicles from various dealerships. The very best experience we have had was with our initial lease agreement for an X5 with the Kendall BMW of Bend, so much so that we decided to trade-in that lease for the purchase of an X3 M-Series. Our third transaction was for the purchase of a Jeep at the Kendall Toyota dealership which was seamlessly handled. With each of our three transactions with Kendall BMW ...

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DealerRater Dec 30, 2019

I've worked with Kendall on multiple occasions, but my experience with David and Shelby at Kendall BMW on 12/29/2019 was by far the fastest and most efficient experience of my life! I bought a pre-owned BMW X5 and it is incredible! I have never had so much fun and been treated so well while buying a vehicle. Not only will I be buying future vehicles from Shelby & David, I will be making absolutely sure that everyone I know across the country, comes to buy vehicles from them as well!

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DealerRater Dec 30, 2019

David Miller assisted me in the purchase of a 2014 BMW. His knowledge and professionalism was top-notch. He took the extra time and patience to answer all my questions and be completely supportive in the process. When I actually made my decision he drove out to my house which is at Eagle Crest 30 minutes each way. To pick me up.Definitely appreciate it. Thank you for giving me a very positive experience.

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DealerRater May 27, 2018

I dreading shopping for a new car and put it off as long as possible. Actually asked my husband to make the decision and purchase but realized I might end up with a truck (nothing against trucks). We shopped several dealerships and Kendall BMW was by far the most pleasant experience. We worked with Jeffrey Stratman who seemed like a walking encyclopedia on everything BMW. He was patient and very helpful in determining the right vehicle. A month or so passed btw our initial visit and the purchase and Jeffrey stayed in touch to further help us come to a ...

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DealerRater Apr 2, 2018

Jeffrey Stratman is one of the most professional sailsmen I’ve ever worked with. Always helpful, courteous and well prepared. His product briefing was one of the best I’ve experienced, he knew every detail of his product and was able to communicate it effectively. It was a great pleasure to work with Jeffrey.

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DealerRater Sep 3, 2017

What a wonderful experience Trevor was just amazing to work with I really enjoyed this car buying process. This was one of my best carbuying experience, and We didn't buy a new car it was a used car! Definitely highly recommend coming out and visiting this dealership you won't be disappointed I know our next car will most likely be from this dealership again thank you for the warm memories.

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DealerRater Aug 19, 2017

I have BMW of Bend a 5 out of 5 because of how kind and knowledgeable their workers are. They explained how to use my car and what buttons do what. I was able to ask any question and get the answer to it. Above all though, everyone was so nice and welcoming, it was easy to joke around and have fun. Trevor was the most amazing person ever. He was so funny and knew exactly what he was talking ahout. I would highly recommend this dealership. Also they have sexy cars! 10/10!!

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DealerRater Aug 2, 2017

Trevor, Jake and Mark were so incredibly helpful and patient. I had started working with Trevor a year ago, Jake showed me a car and Mark was over the top helpful, to the point of ridiculous on my part. I cannot recommend them enough. The car is wonderful and the service from these guys is unmatched in Bend. I highly recommend them!

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DealerRater Jul 20, 2017

Trevor Meredith was a pleasure to work with! A consummate professional. Having spent 35 years in front-line, customer-facing sales positions with marquis medical equipment companies, I am particularly sensitive to the "customer experience". Trevor obviously has spent a lot of time and effort honing his skills, knowledge, and, ability to ensure that the customer has a marquis (BMW-level?) experience! Many thanks to Trevor for a superior, and, very personable customer experience. We are extremely excited to be back in the BMW fold!

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DealerRater Jul 17, 2017

Salesman Trevor Meredith was so helpful and really went above and beyond to find me the car that would work for me!! He was great!!

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DealerRater Jul 15, 2017

We have purchased two BMWs from Kendall (a Certified pre-owned 328i convertible and recently the new M240i) and both Trevor and Jordan made our experiences pleasant and enjoyable. Jordan held our hands through the ordering and manufacturing process/wait and Trevor went out of his way to "blow our minds" in the introduction to our new car. We are thrilled with our new car! Thrilled with our experience! Thank you Kendall!

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DealerRater Jun 18, 2017

Found what we wanted and in no time we were out the door with our new vehicle.Jordan was great no rushing us and not being pushy.

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DealerRater Jun 12, 2017

We went to BMW of Bend to look at a BMW X1 on Sunday June 11. Jacob Wittwer met us on the lot and was very knowledgeable and professional throughout the entire experience. In finalizing our purchase we also met Steve Helleck (Business Manager) and he was very friendly and professional as well. This experience was extremely positive and we would highly recommend BMW of Bend to anyone looking for a vehicle.

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DealerRater Mar 22, 2017

Thank you to my brother RJ mchatton and to the crew of Kendall BMW. I absolutely love my Nissan Altima that I purchased from Kendall BMW. Best experience I've ever had purchasing a car. Thank you

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DealerRater Mar 6, 2017

What a great experience! The whole staff was friendly and helpful from Jimmy to Steve but Jordan was outstanding!! He was a true "consultant" and had thorough knowledge of our Acura even though he is a BMW salesman. It was a very quick and pleasant experience and I would HIGHLY recommend you check our Acura BMW for a used car....and ask for JORDAN!

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DealerRater Feb 28, 2017

We had a thumping noise on our X-1 coming from from the front passenger side, since we live 200 miles away and only get to Bend every other month or so, called on the way south and they were able to get us right in and solve the problem. I was so impressed at their quick service we had been thinking of a new 328d wagon, and decided to buy it from Kendall this is the second car we have bought here, even though there are several other dealers closer to us, we prefer to go to BMW of Bend not ...

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DealerRater Nov 20, 2016

I purchased a BMW 335i in early November. 3 weeks after purchase the Xenon light controller unit failed. Despite a misunderstanding regarding the warranty status and my having the car repaired at another BMW Dealership, the Service Manager went out of his way to find a way to assist reducing the financial impact of a vehicle failure 3 weeks after purchase. It is not how a dealer treats you when everything is perfect that measures their integrity, but how they respond to and deal with a problem. And for this I give the dealership and particularly the Service Manager 5 stars for his ...

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DealerRater Feb 6, 2016

We purchased a gently used Volvo through Kendall BMW of Bend. The price of the vehicle was better than any comparable vehicle found on CarMax anywhere in the U.S. Trevor Meredith, our sales representative, was outstanding. Every promise made was kept and all steps of the process were effortless. There were no high pressure techniques used and we were free to take as much time as needed to mull decisions along the way. All people we dealt with at the dealership were personable and "real". We are very happy with the car and we are confident it ...

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