We had an absolutely wonderful buying experience from BMW of Bend. Chris Root and Jeff Stratman were both highly professional and knowledgeable as they worked closely with me to ensure I got the car I wanted/needed. There was no pressure or unnecessary haggling as they were open and honest during the entire transaction. I appreciated their patience as I asked a lot of questions and took my time to find the right car. They both went out of their way to make the entire process simple, quick and easy. I appreciated the time Jeff spent with me explaining the car’s technology and he even helped get my phone connected and preferences set before I departed. Their follow up was excellent as they checked to see if I had any further questions the next day. This was the fourth BMW we have purchased from BMW of Bend and it won’t be our last. The buying experience and the great customer service in the service department is why we are loyal customers – well done!
My wife and I met with Kai Fuller for our BMW X5 Encore Appointment. What I thought would take a minimum of one hour took only 30 minutes. Kai was very knowledgeable and patient with the two of us. Once we were done, he made sure we met with Parts and Service personnel (because I was interested in some mud flaps and running boards). He also hung around to ensure that we were able to make an appointment. Finally, he made it clear that we should feel free to call him with any further questions we may have with the operation of our new vehicle.
Beyond happy with our new BMW purchase. Jake and Chris were GREAT and it so easy to trade in my car for the X5. They even did the big ol' red bow. My family will definitely be repeat customers of BMW of Bend. Their service, care and attention to detail was top notch professional. Thank you so much guys! The Pintos Family.
Ian, Tod, Jake and Jordan are all fantastic. Recommend to anyone.
Great experience working with Chris Root, Jake Kasper and Kai Fuller. Highly recommend you purchase your next car from BMW of Bend!
Every member of the BMW team we encountered was professional, patient, and knowledgeable. I would highly recommend them to anyone looking for an excellent vehicle.
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